Okay, so I thought that this was already known in my terms of service, but recent events tell me otherwise, so let me take a moment to restate this.
I reserve the right to terminate a commission at any time for any reason, especially if I feel I am being harassed. At the time of termination, the commissioner will be given the commission as created to that point, then refunded a percentage of money. The refund can be from 100% (if the commission has yet to be started) to 10% depending on how much work has gone into the commission, and how close it is to completion. If the commission is complete, and a refund is requested, there is little chance of getting a refund, as I have already put all my time into said piece.
While I do everything in my power to make sure a commissioner is happy, I won't be harassed into doing free work. It just isn't fair.
This doesn't count retouching a piece, or making changes to a piece, since I always allow changes to be made in the sketch level, and sometimes beyond to the final piece.
Things that I don't work with include swearing, belittling, lying to get more money back, threats, harassing phone calls, and anything else of this nature. If you want a commission, be grown up about it, talk it out, don't shout out demeaning things thinking it will get you more attention.
I want to be there to please you all, but I'm only human, and lately I've been under a lot of stress with being out of my home and the theft of my tablet along with other things.
I apologize to anyone waiting on a commission from me. For those I haven't started yet, you may request a refund, and I promise to get it to you as fast as I can. For those of you willing to wait, I thank you, and will do my best to get my tablet back in order to finish them for you.
I just needed to make sure this got out again, sadly, some of my commissioners were not aware.
"The More You Know"